Privacy Policy

Introduction

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Welcome to Lubido, an e-commerce website committed to providing you with a secure and enjoyable online shopping experience. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By accessing or using our website, you consent to the practices described in this policy.

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Information We Collect

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We collect information to provide and improve our services, enhance your shopping experience, and communicate with you. The types of information we may collect include:-

• Personal Information: Name, contact information, shipping address, billing information, and other similar details.
• Transaction Information: Details about the products and services you purchase from us,  payment information, and other transaction-related details.
• Device Information: Information about your device, such as IP address, browser type, and device identifiers.
• Usage Information: Information about how you interact with our website, including pages visited, time spent on each page, and other analytics data.
• Communication Information: Information about your preferences for receiving communications from us, including marketing preferences.

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How We Collect Information

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We collect information through various methods, including:- Directly from You: When you provide information through our website, such as during the registration process, when making a purchase, or contacting customer support.- Automatically: Through cookies and similar racking technologies when you visit our website.- Third Parties: We may receive information from third-party services, such as payment processors and analytics providers.

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Legal Basis for Processing Your Data under Indian Law

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For users located in India, our collection and processing of your personal information are based on the principles of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under the Information Technology Act, 2000. We will collect and process your personal information with your consent and for the purpose for which it was collected.

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How We Use Your Information

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We use your information for various purposes, including:-

• Order Processing: To process and fulfill your orders, including shipping and payment processing.
• Customer Support: To respond to your inquiries and provide customer support.
• Personalization: To personalize your shopping experience and display content and products tailored to your preferences.
• Marketing: To send you promotional materials, newsletters, and other marketing communications, where permitted by law.
• Analytics: To analyze website usage and improve our products and services.

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How Long We Retain Your Information*

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We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy policy unless a longer retention period is required or permitted by law.

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How We Share Your Information*

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We may share your information with:-

• Service Providers:** Third-party service providers that assist us in providing and improving our services.
• Legal Compliance:** In response to a legal request or obligation, to protect our rights, or in the event of a corporate transaction.
• Consent:** With your consent or as otherwise disclosed at the time of data collection.

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Your Rights under Indian Law*

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As per the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, you have the right to:-

• **Review and Correct Data:** Access and correct your personal information.
• **Withdraw Consent:** Withdraw your consent to use your personal information.
• **Data Security:** Ensure the security of your personal information. To exercise these rights or for any concerns related to your privacy, please get in touch with us at sohailmathur@unclecool.in.

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Your Choices*

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You have choices regarding the information you provide and how it is used. You can:-

• Access and Update Your Information:** Update your account information through your account settings.
• Opt-Out of Marketing Communications:** Follow the instructions in our marketing communications or contact us to opt out.

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Security*

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We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

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Changes to this Privacy Policy*

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We may update this Privacy Policy periodically. Please review the "Last Updated" date at the beginning of this policy for the latest version.

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Contact Us*

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If you have questions or concerns about this Privacy Policy or wish to exercise your rights under Indian law, don't hesitate to get in touch with us at sohailmathur@unclecool.in.